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Shop Procedures

Use the below procedure’s to manage your shop. If you have an issues or don’t see what you are looking for here, please send a message to support@afrigora.com.

General

How do I update my store location?

  1. Login to your Designer Dashboard. See How do I login to the Designer Dashboard?
  2. From the left navigation, click Store Settings.
  3. Update the Address fields.
  4. Click Update Settings.

How do I login to the Designer Dashboard?

  1. Go to https://afrigora.com/designer-dashboard/.
  2. In the Username or email address  field type your username or email.
  3. In the Password field type your password.
  4. Click Login.

How do I reset my password?

  1. Go to https://afrigora.com/designer-dashboard/.
  2. In the Username or email address  field type your username or email.
  3. In the Password field type the password we provided.
  4. Click Login.
  5. Click the user icon (Edit Account).
  6. In the Current Password field, type the password we provided.
  7. In the New Password field, type a new password.
  8. In the Confirm New Password field, type your new password again.

Payment

How do I connect with Stripe to get paid?

  1. Login to your Designer Dashboard. See How do I login to the Designer Dashboard?
  2. From the left navigation, click Payments.
  3. Click Connect with Stripe. You will be redirected to a Stripe page.
  4. Fill out all of the required information on the stripe form or sign in.
  5. Click Authorize access to this account.

How do I update or add paypal information to get paid?

  1. Login to your Designer Dashboard. See How do I login to the Designer Dashboard?
  2. From the left navigation, click Payments.
  3. Check if the email address in the Paypal email field is the same email associated with your Paypal account.
    • If you do not have a Paypal account: You must open a Paypal or Stripe account in order to get paid on the Afrigora platform.
    • If yes: No further action is necessary. You will be paid via paypal using the same e-mail address.
    • If no: Add the correct email address.
  4. Click Update Settings

Products

How do I edit my products?

  1. Login to your Designer Dashboard. See How do I login to the Designer Dashboard?
  2. From the left navigation, click Products.
  3. For the product you want to update, hover over the product name and click Edit.
  4. Continue based on what you would like to edit. See How to edit procedures for:
    • Product Name
    • Short description
    • Description
    • Category
    • Stock
    • Variations

How do I edit the product name?

  1. If not already done, follow How do I edit my products.
  2. In the Title field, delete the previous product name and type the new one.
  3. Click Save Product.

How do I edit the short description?

  1. If not already done, follow How do I edit my products?
  2. In the Short Description field, update the information:
    • Ships from: [Add your State, Country]
    • Processing time: [Add how long it takes to process the item.]
    • Domestic shipping: [Add a range of how long shipping from your location to another location in the same Country will be]
    • International shipping: [Add a range of how long shipping from your location to a location outside your country will be]
  3. Click Save Product.

How do I edit the product description?

  1. If not already done, follow How do I edit my products?
  2. In the Description field, update the information:
    • Description of the product: Include a few sentences about the product.
    • Details & Care: Include additional details about the product and how to care for it, For example, you may want to include what it’s made out of and if it is dry clean only.
    • Refund and Exchange Policy: Include your policy for refunds and exchanges.
  3. Click Save Product.

How do I edit the product price?

If not already done, follow How do I edit my products? then continue here.

Simple product type

A simple product type is a product that does not have multiple sizes or colours.

  1. In the Price field, delete the previous price and type the new price.
  2. You must include the cost of shipping within your price.Important:
    • Pricing is in USD only.
    • You must include the cost of shipping within your price.
  3. Click Save Product.

Variable product type

A variable product type is a product that has multiple sizes or colours.

  1. Go to the Attribute and Variations section.
  2. For each variation, click the row to expand.
  3. In the Regular Price $ field, delete the previous price and type the new price.Important:
    • Pricing is in USD only.
    • You must include the cost of shipping within your price.
  4. Click Save Product.

How do I edit a category?

  1. If not already done, follow How do I edit my products? then continue here.
  2. From the Category drop-down menu, select the category.
  3. Click Save Product.

How do I edit my product stock?

If not already done, follow How do I edit my products? then continue here.

Simple product type

  1. Go to the Inventory section.
  2. If not already done, check the Enable product stock management check box.
  3. If not already done, in the Stock status field, select In Stock.
  4. In the Quantity field, type the quantity.
  5. Click Save Product.

Variable product type

  1. Go to the Attribute and Variations section.
  2. For each variation, click the row to expand.
  3. If not already done, check the Manage stock checkbox.
  4. In the Stock quantity field, type the number of stock.
  5. Click Save Product.

How do I edit variations (sizes or colors)?

  1. If not already done, follow How do I edit my products? then continue here.
  2. Go to the Attribute and Variations section.
  3. For each variation, click the row to expand.
  4. Update the fields you want change or add.
  5. Click Save Product.

Orders

How do I add a customer note?

  1. If not already done, follow How do I edit my products? then continue here.
  2. Go to the Other Options section.
  3. For each variation, click the row to expand.
  4. In the Purchase Note field, type the information you want the customer to get in the order email.
  5. Click Save Product.

How do I notify a customer once item(s) have been processed and shipped?

  1. Login to your Designer Dashboard. See How do I login to the Designer Dashboard?
  2. From the left navigation, click Orders.
  3. Click on the order number of the order you have processed and shipped.
  4. In the Order Notes > Add Note section, add the tracking information.
  5. If not already done, from the drop-down menu, select Customer note.
  6. Click Add note.
  7. In the General Details > Order Status field, click Edit.
  8. From the drop-down menu, select Completed.
  9. Click Update.

A automatic notification will be sent to the customer letting them know the order has been shipped.

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